goclub accounts are open to adults of 18 or over who live in Bangladesh and can verify their identity in their own name. The terms, house rules and identity conditions are published on goclub (goclub.one), and this page explains them without being legal advice.
AGE AND LOCATION
The Conditions We Apply Before You Play
Every account at goclub is opened under the rules that apply where you live, and we ask you to be 18 or older, resident in Bangladesh, and the true owner of the money you play with. Gambling rules in Bangladesh are set by the government and can change by official notice, so we publish our own conditions in English and follow the current position rather than promising anything fixed.
It is your job to make sure playing here is allowed under applicable local law before you deposit, and we will close an account if we learn it is not. We treat registration as a legal step, not a formality. You give your real name, date of birth and address; if those details change, you tell us.
One person holds one account, and duplicate or borrowed accounts are shut down with any balance held for review. We are not a law firm and this page is not legal advice. What we can do is explain our own conditions plainly, show you where the terms live, and answer a direct question when you send one. Before you sign up, read the general terms and the house rules.
After that, check the official government notices for anything newer than this page. If a rule here ever conflicts with a change in the law, the law wins and we update the page.
The Current Rule
You must be 18 or older and living in Bangladesh to hold an account, and you play only where local rules allow it. Those rules shift, so read official government notices yourself before you deposit.
How We Apply It
We check name, date of birth and address at sign-up and keep one account per person. The wallet you use must carry your own name, so a bKash or Nagad account in someone else's name will not pass.
What You Should Check
Read the general terms and house rules before your first deposit, keep your ID and address papers current, and confirm any new government notice rather than relying on older wording.
Where To Ask
Send a legal or account question to [email protected] and we answer in writing. Our contact page carries the same address if you would rather start the request from there.
DIRECT CONTACT PATHS
Ask goclub About the Rules
Legal questions get a real answer here, not a push toward a wall of text. Write to [email protected] from the email registered on your account and say what you need: a copy of the terms, a correction to your details, or a question about the age rule.
We reply in English and keep a dated record of every exchange, so a follow-up goes to the same thread instead of starting again. Requests that arrive during the working week normally get a first reply from our account team the same day.
Email Support
[email protected] reaches our account team directly. Put your registered mobile number and the full question in one message so we can answer without asking you to repeat it.
Contact Page
Start at /contact/ if you prefer a written form. It logs your request with a reference number, so you can follow the same case later without explaining it again.
Account Records
Ask for your terms acceptance date, verification status or closure confirmation. We send that record to your registered email only, never to a friend or a third party.
DATA AND RECORDS
Check How We Store Your Data
Your identity papers are the part of the file you cannot see, so here is what happens to them. We store your ID images and address proof against your account, use them only for verification and legal checks, and hold them while the account is open plus the period our records policy sets.
Passwords, one-time codes and PINs stay yours to protect; we never ask for them by email or phone. The same discipline applies whether a player in Dhaka is spinning a slot or following a cricket market, one verified account against one set of rules.
Data We Hold
Your name, date of birth, address, ID images and transaction history sit on file. We use them for verification, legal compliance and account support, and for nothing beyond that.
Cookies and Sessions
Session cookies keep you signed in on your phone, while security cookies flag a sign-in from an unfamiliar device. Clearing them in your browser is fine, but you will need to sign in again.
Retention Window
We keep your verification file while the account is open and for the period our records policy sets after closure. Ask us in writing and we confirm the timeline that applies to your file.
Changes and Deletion
Email [email protected] to correct a detail, request a copy of your file, or close the account. Every change is confirmed in writing to your registered address within the review window.
COMMON QUESTIONS
Answers to Your Legal Questions
The questions we field most often are about age, location and access to records, so they are answered here in plain words. If your case is not covered, write to us and we will take it from there rather than leaving you to guess.
Who is allowed to open a goclub account?
Adults of 18 or over who live in Bangladesh and can verify their own identity. You need one account in your own legal name, and any wallet you use must carry that same name.
What happens if I am under 18?
We close the account as soon as we learn of it and return any balance to the payment method it came from. Never register with someone else's date of birth or ID documents.
Can I keep playing if I move abroad?
Our conditions are written for players living in Bangladesh. Contact us before your next deposit if you move, because access depends on the rules where you actually are.
Is this page legal advice?
No. It explains the conditions we set and how we apply them. For advice on your own position, speak to a qualified lawyer and check the current official government notices.
How do I get a copy of the terms I accepted?
Email [email protected] from your registered address and ask for your terms acceptance record. We send the dated copy to that email only, usually within one working day.
What if a government rule changes?
We update this page and the general terms when the position changes. Current law comes first, so read the latest official notice before you rely on older wording.