At goclub, play is open to adults of 18 or over who are in a place where online gambling is allowed under applicable local law, and we ask you to fix a weekly spend and a session length before you start. This page sets out those conditions, the warning signs worth acting on, and how to ask us for a limit, a break or a closed account.
THE POLICY IN FULL
What Our Responsible Play Policy Says
goclub accounts are for adults aged 18 and over. You also need to be in a place where online gambling is allowed under applicable local law. If you are under 18, or if playing from where you are is not permitted, please do not open an account and do not use someone else's. We check identity during verification and we close any account that fails the age or location check.
Play is entertainment and nothing more. We do not present slots, live tables or cricket markets as a way to earn. Money you put in should be money you can lose without it touching rent, food, school fees or a loan repayment. Set a spend for the week before you start, and set a session length too.
When either one is reached, stop — closing the app is the whole point of having the limit. Do not chase a loss. Raising your stake to win money back is the fastest way to turn a bad hour into a bad month. If play is affecting your work, your sleep, your family or your money, that is the signal to stop and take a real break.
You are the one in charge here. Break, limit, close — we action a request from you without an argument. Email [email protected] or send the form on our contact page and say plainly what you want. We reply during business hours and confirm in writing once the change is live.
Set the cap before you play
Pick a weekly amount you can lose without touching rent, food or school fees. We apply it to your account and it stays until you ask us to change it.
Give the session a clock
Decide how long you are staying before the first spin. A phone timer works fine. When it goes off, close the app; our slots and live tables will still be here tomorrow.
Stop at a loss, not after one
Chasing a bad hour by raising stakes is how a small loss turns into a debt. If you feel the urge to win it back, log out and come back another day.
Tell us when it feels heavy
One email to [email protected] asking for a break, a lower limit or a closed account is enough. We action it and confirm in writing; we do not argue.
GET HELP FAST
Ask Us Before Play Gets Heavy
Support is the part of this that people skip until they need it. If you are in Dhaka and want a spending cap set on your goclub account tonight, message us and we will do it with you rather than send you to a settings screen. Our team answers account questions in English, reads identity documents during verification, and handles written requests in business hours.
A limit change is usually applied the same working day. Say what you need in one line — pause, lower, close — and we start there.
Email support
Write to [email protected] with your account number and the change you want. We reply within business hours and confirm every limit, break or closure in writing.
Contact form
The form on our contact page reaches the same team when email is awkward on your phone. Attach nothing sensitive yet; we will tell you which identity document we need.
Verification help
Stuck on an ID check or a name mismatch? Send the document reference and we will walk you through the fix step by step instead of leaving the account locked.
KEEPING IT SAFE
How goclub Handles Your Details
The personal details you give goclub — name, date of birth, address, ID document — exist for one reason: to prove you are old enough and in the right place to play. Verification records sit on encrypted storage, and access is limited to the team that reviews accounts. A session cookie keeps you signed in on your phone; you can clear it from your browser settings without losing your balance.
Ask us to correct or delete what we hold and we will tell you what we can change and what we must keep for accounting.
What we store
Your name, date of birth, address and one identity document, plus deposit and play history. We never ask for your bKash, Nagad or Rocket PIN, and no one from support will request it.
Cookies and sign-in
A session cookie keeps the app signed in between visits, and a security cookie flags a new device. Both can be cleared from your browser without touching your balance.
How long we keep it
Identity and transaction records stay on file while the account is open, and for the span our accounting and licensing rules require after it closes. Play history is held the same way.
Requesting a change
Email [email protected] to correct a detail, ask what we hold, or request deletion. We reply with what we can change, what we must retain, and the date it takes effect.
COMMON QUESTIONS
Questions About Responsible Play
Straight answers to the questions people email us about most. If yours is not listed, send it to [email protected] and we will reply in plain English during business hours. Nothing on this page promises winnings, and no answer here overrides the age and location rules that decide who can hold an account with us. Limits and breaks cost you nothing to request and we action them on request.
Who can open a goclub account?
Adults of 18 or over who are playing from a place where online gambling is allowed. We check your ID during verification and close any account that fails the age or location test.
How do I set a spending limit?
Message [email protected] with the weekly amount you want. We apply it to the account and confirm in writing. Lowering a limit takes effect at once; raising it waits a short cooling-off period.
Can I take a break from playing?
Yes. Ask us to pause the account for a period you choose — a week, a month, longer. During that break you cannot deposit or place bets, and we will not send you marketing.
What are the signs that play has gone too far?
Betting more than you planned, chasing losses, borrowing to play, hiding it from family, or losing sleep over it. Any one of those is reason enough to stop and talk to someone.
Will you close my account if I ask?
Yes. A closure request from you is actioned, not negotiated. We confirm it in writing, and you can ask later what is needed to reopen, subject to a fresh identity check.
Where can I get help beyond goclub?
Start with someone you trust — family or a friend — and, if money or mood is affected, a doctor or a licensed financial adviser. Tell us as well and we will put a break on the account.